Frequently Asked Questions

🤍 Products & Availability

What age range are your products suitable for?
Our products are primarily designed for newborns, but we also carry items suitable from newborn up to 12 months+.

Are your baby products safety certified?
Yes. All of our toys are UKCA certified to meet UK safety standards.

Do you restock sold-out items?
Yes, we always try our best to restock popular items when they sell out.

Are your toys BPA-free and non-toxic?
Yes. All toys we stock are BPA-free and made with non-toxic materials.

🤍 Clothing & Sizing

How do I choose the right clothing size for my baby?
When ordering a baby bundle, you’ll have the option at checkout to select the baby size you prefer.

What sizes do you stock for babies and toddlers?
We currently offer clothing sizes from Tiny Baby up to 6–9 months.

Do you sell seasonal clothing (winter coats, summer outfits)?
Yes. We aim to stock seasonal items throughout the year, depending on availability.

🤍 Shipping & Delivery

Do you offer delivery?
Yes. Postage is calculated and added at checkout.

How long does delivery take?
We ship using Royal Mail 48-hour service once your order has been packed and processed.

Can I track my order?
Yes. You will receive a tracking number once your order has been dispatched.

🤍 Returns

What is your return policy?
Please visit our Returns & Refunds page for full details on returns and exchanges.

🤍 Gifts & Baby Showers

Do you offer gift wrapping?
Our boxes are beautifully wrapped as standard, so additional gift wrapping isn’t available.

Can I send gifts directly to the recipient?
Yes, of course! Simply enter the recipient’s address at checkout.

🤍 Store Information

What are your opening hours?
We are an online store. As a busy mum running the business, I may not always reply instantly, but I’ll get back to you as quickly as possible.

Where are you located?
We are based in London, UK.